 | Do you allow sub-domains with my account?
Do you support Microsoft FrontPage?
Yes. We fully support the FrontPage extensions.
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Do you support Visual InterDev?
Yes. We support the design of your web site with Visual
InterDev. Specific design-time components such as custom .dll's
are not supported.
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Do you support Real Audio/Video?
Yes, our account support HTTP playback. However, we do
not support the Real Audio G2 feature.
Note: We do not support Real Audio G2 SureStream.
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What are the server specifications?
Currently, we are running Windows 2003, Internet Information
Server 6.0, Active Server Pages, Microsoft
FrontPage (latest release),
Our hardware requirements, at a minimum, are: Pentium III
500MhZ (Dual), 256MB PC100 RAM, Dual 80 GB HD with RAID
protection.
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How are you connected to the Internet?
Please view our Data
Center specifications.
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Do you allow adult content?
No. We do not allow any adult content on our servers.
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How long have you been hosting web sites?
We have been in the web hosting industry since 1996.
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Why would I need Windows/NT instead of Unix?
We believe that if you are designing websites using a
Microsoft
product, you should have it hosted on an NT platform. Unix is
an
excellent platform. But, when it comes to Active Server Pages
(ASP), Back Office, Windows 2000, FrontPage 2002,
Access and SQL Server - there is just no substitute for the
power and stability of Windows 2003.
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Do you offer Unix Web Hosting?
NO.
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How can I become a reseller?
Simple. Just sign up for our Platinum Account at full price,
and
you'll instantly start receiving 50% off our current retail
prices
for any additional accounts you setup with CCI.
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How long will it take to setup my account?
All of our hosting accounts are setup immediately.
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How long before my domain name is accessible?
Your domain registration request is handled automatically by
our
signup system. Normally, requests submitted before 6pm are
handled the same day. Other requests (modifications, etc) may
take up to three (3) days for InterNIC to process. After
InterNIC
has approved the request, it will take about 24-48 hours for
every DNS server in the world to update so that your page can
be seen by everyone.
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What forms of payment are acceptable?
Due to our automated system and low prices, we can only accept
major credit cards for payment. Check payments may be made,
but you'll need prior approval from our billing department.
Check payments are usually made on an annual basis.
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How do I cancel/suspend my account?
In order to protect your security and privacy, we can only
accept account cancellations via efax (413) 714-8260 or postal
mail. You must send cancellations to:
CyberTec Communications, Inc.
ATTN: Cancellation Division
822 SW 12th Court
Fort Lauderdale, FL 33315
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Do you support CGI? If so , what type is supported?
Windows NT: We have installed and support full CGI-BIN access
written in Perl 5. You do not need to know the path of the
Perl
compiler with Windows NT. Every file that has a .pl extension
is
automatically executed as a Perl script.
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What type of support do you offer?
You can reach our technical support staff Monday - Saturday from
9am until 6pm Eastern Standard/Daylight Time. Our web based
Help Center is available 24 hours a day.
You can reach our technical support department via email
(support@cybertec.net), or by phone at (954)
764-4359.
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How do I setup Real Audio for my site?
Create a directory under the /html directory called 'realcontent'.
Upload your .ra, .rm files into that directory. Then create a
file
using notepad with the following text...
'http://www.(yourdomain).com/realcontent/(filename).ra'. Save
is
as (filename).ram and upload it anywhere in your site. Now
make
a http:// link to the .ram file and it will automatically
stream your
new RealAudio file when you click on it.
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How do I setup/troubleshoot ASPMail?
Due to the detailed nature of this response, we have dedicated
an entire page to this topic. Although we do not support the
actual use of ASPMail, since we have the environment, we have
gathered as much information as we could find.
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How do I request Stats to be added?
If your package type supports a statistical server feature you
can install the feature using your Helm control panel feature.
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What is a mail Alias?
An alias is like a nickname for a real email account. An alias
cannot receive email, only forward it to a real email account,
on
or off of our server. Examples:
sales@yourdomain = joe@yourdomain
info@yourdomain =jim@yourdomain
domain@yourdomain = jeff@yourdomain
As you can see above, aliases are quite useful in directing
email
to the appropriate mail box.
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What is ASP?
ASP is a feature of the Microsoft Internet Information Server.
Because the server-side script is simply building a regular
HTML
page, however, ASP can be delivered to any browser. The parts
of the code that are to be executed on
the server are enclosed within <% and %> tags. These symbols
are referred to as the delimiters for ASP.
TIP: When a delimiter tag is left off, you will get the
following
error:
Active Server Pages error `ASP 0116` Missing close of script
delimiter/bad_script_tags.asp, line 8
The Script block lacks the close of script tag (%>).
The above error is usually caused by not closing your
scripting
tag. Many editors now color-code your blocks of code and let
you know if you forgot to close a tag.
Some recommended HTML editors are Macromedia Dreamweaver,
Microsoft FrontPage, and Adobe Go Live, to name a few.
However, the best development studio for ASP is Microsoft’s
Visual Interdev. Visual Interdev will also let you manage your
SQL
Server database (VServer NT Pro and above).
ASP files must end with a .asp extension in order to be
processed
by the server. Because ASP files were meant to deliver HTML
files, you can include normal HTML tags inside of your ASP
files.
HTML tags are just sent along to the client’s browser.
Note: We Do Not support Custom 3rd Party DLLs.
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How do I set up Netscape to receive my email?
Incoming and outgoing SMTP servers are mail.yourdomain
User or account name is user%yourdomain
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How long can a domain name be & what can it consist of?
Your domain name can be as long as 22 characters, not
including
the .com (or .edu, .net, etc.). The domain must consist only
of
letters, numbers and dashes.
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Do you allow sub-domains with my account?
Yes. A sub-domain can be added to any CCI hosting account
account. Example: sample.yourdomain.com.
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Can I order any plan and receive the 50% reseller discount?
No. You must order our Platinum plan as your primary plan. You
will then receive a 50% discount off our current retail prices
for
any additional plans.
Note: This does include our CyberTec Bronze Plan.
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I already have my own domain currently hosted on another
service. Is there any problem with transferring the domain
from them to you? How does that work? Will I have time to
set up my web site before the transfer takes effect to make
it as smooth as possible?
There is no problem. We handle all aspects of the domain name
transfer. We contact InterNIC and request that your domain be
modified to point to our DNS servers. Once they receive the
request, InterNIC sends out two (2) email messages to the
Administrative and Technical contacts listed in the domain
name WHOIS record. Once these are received, one (1) of these
individuals must respond to this message with a Yes response.
Once InterNIC receives the Yes response, they process the
request. This can take up to 48 hours. Once the InterNIC
database is updated, it will take another 24-48 hours for
everybody else (ISP's) to update their DNS servers with the
new
location.
During this time, you will have access to begin uploading and
publishing your website. This ensures that you will not
experience
downtime as a result of your move. Follow the steps below to
move or transfer a domain name to CyberTec Communications.
Fill out our online form. Select the 2nd Registration Type
option.
Wait for the email from InterNIC. You can publish and
upload your site during this time.
Respond with a Yes to the InterNIC message.
That's it!
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What is Front Page?
Easily create great-looking Web sites
Intuitive, leading-edge features help users create
professional
web sites without programming.
Intelligent design assistance and innovative imaging tools
make it
easier than ever to build great looking web sites.
Flexible, open support for the latest web technologies gives
users
the power to create the most compelling, original sites on the
world wide web.
Effectively manage Web content and site structure
Comprehensive management tools let users quickly plan and
organize their site.
Automatic hyperlink maintenance gives users the freedom to
manage their site without worrying about broken hyperlinks.
Frontpage2000 helps users quickly and easily update the
content
and look of their entire web site.
Flexible collaboration features lets users work with others to
create and manage their site.
How do I setup my catch-all email account?
To set up your Catch-All email account, simply use the Helm
control panel feature to select the email account for the
catch-all. Use the checkbox to make that account your
catch-all email account. We recommend that you monitor
this account closely because using a catch-all will allow
Spammers to send mail to any address at your domain and it
will be delivered. We recommend that you do not use a
catch-all account because of this.
How is my CCI hosting account billed?
All CCI Web hosting accounts are billed on a yearly or monthly
basis depending on the payment option you select at the time
of account activation. You can pay for
your
CCI hosting account using Master Card, VISA, Discover Card or
American Express.
What is your DNS Name Server information?
Primary Name Server
NS1.CYBERTEC.NET - 72.18.141.59
Secondary Name Server
NS2.CYBERTEC.NET - 72.18.141.60
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