Customers are not just associated to a single package. Within Helm a customer can purchase as many packages from their reseller as they like.

Since a customer can hold more than one domain within the single account, the added ability to just remove a domain from a package and replace with a new one is a well sought after feature for customers.

Domain registrations are kept separately from the hosted domains. This allows a customer to register domains through their reseller, or resellers to register domains through their admin without having to setup the domain on the system first.

At any time customers can add and cancel additional features such as web statistics, databases and much more.

As a customer you are capable of viewing outstanding bills, settle bills online where appropriate or view previous invoices.

Customers can view internal messages from their reseller or the administrators. Messages are marked as 'Read' as soon as they are viewed so that a customer can see messages that they have not read before.

Admin, resellers and customers can add, update and remove email accounts (POP3 accounts). The number of email accounts available for a domain is set at the package level. This means if a customer's package has more than one domain the number of email accounts are distributed among all the domains.

Admin, resellers and customers can add, update and remove email forwarders. Like email accounts, email forwarders can be controlled from admins, resellers or customers.

MRAs (Multi-Recipient Addresses) allow a customer to setup an address that will forward to one or more email addresses. An administrator and reseller can restrict the maximum number of recipents to ensure this feature is less likely to be used as a mail list. This feature is dependant on the email server software installed.

Admin, resellers and customers can add, update and remove FTP accounts. FTP accounts can be set to have specific read and write permissions. This means a read-only or write-only FTP account can be created at any time.

Admin, resellers and customers can add, update and remove ODBC DSNs for MS Access, MS Excel, MySQL (where appropriate) and MS SQL (where appropriate). Because all database management is controlled by Helm, adding ODBC DSNs is very much straightforward. In many cases adding a new DSN is as simple as typing the name of the DSN and selecting the database from a list available to the customer.

Sub-domains allow users to use full host names to access subfolders within their accounts, such as forums.mydomain.com. This is a great alternative when the customer doesn't need email etc for the sub-domain, but just needs it for a few webpages or files.

Domain aliases will allow a customer to have additional domains that map their website and email for another domain. This is also a great way of arranging a way for a customer to test out a set up before a domain is pointing to the servers.

You can set up shared SSL accounts for the customers domains. This will allow your customers to provide their own scripts and ensure that they are communicated with securely, such as credit card payment forms, or downloading confidential information.

Helm provides a file manager that allows a customer to access all of his disk space. This even includes a WYSIWYG editor at no extra cost.

This feature provides a quick overview of the databases that are installed for a domain. This feature is planned to be extended in the future to encompass full database management online.

Admin, resellers and customers can add, update and remove zone records. Helm allows customers to specify personal MX and Host (A) records for their domains.

Admin, resellers and customers can add, update and remove MIME types. This allows a customer to add additional services such as WAP should this not be provided by default.